Country Yarns - Knitting Crocheting And All Your Yarn Needs

FAQ

1) Are the prices on Country Yarns website in Canadian dollars?

     Yes, all the prices are in Canadian dollars.

2) How is the exchange rate calculated for out of the country orders?
     When your credit card is used your credit card company will calculate      the exchange rate for you on your purchases.

3) Can I mail a cheque or money order if I prefer not to use a credit       card?

     Yes, Country Yarns does take cheques or money orders. If cheques are      sent the order will not be mailed out to the customer until either the      cheque or money order has cleared the account(approximately 1-2 weeks      after receiving cheque). Cheques and money orders should be made out to      "Country Yarns". If a cheque or money order is sent then the order will be      sent as soon as the cheque or money order has cleared the account.

4) Is what is listed on the website the only products that Country Yarns       carries?

     No, Country Yarns has a wide variety of products. If you are looking for a      particular item; ie. yarn, pattern, accessory, etc. Just email Jeanne at      jeanne@country-yarns.com or at sales@country-yarns.com and tell her      what you are looking for. Jeanne will get back to you and let you know if      the item is available through Country Yarns. Country Yarns does a lot of      special ordering.

5) What are the shipping & handling rates for buying product from       Country Yarns?

     The shipping & handling rates are calculated by the dollar amount of your      order. The prices include the packaging, postage, and a fuel surcharge      which is charged by Canada Post. The rates are as follows:

Canada
Merchandise Total	Add Shipping Price
Up to $10.00	$6.00
$10.01 to $20.00	$7.50
$20.01 to $35.00	$9.00
$35.01to $50.00	$10.00
$50.01 to $65.00	$10.50
$65.01 or Over	$11.00
Based on the Expedited Parcel Method of shipping for bulk items and Expresspost for any patterns/leaflets over $10.00 in value. Any patterns/leaflets under $10.00 in value will be sent by lettermail at the cost of $3.50. Expresspost and bulk items are insurable and trackable but not lettermail.

U.S.
Merchandise Total	Add Shipping Price
Up to $10.00	$8.50
$10.01 to $20.00	$11.00
$20.01 to $35.00	$13.50
$35.01to $50.00	$15.50
$50.01 to $65.00	$17.50
$65.01 or Over	$18.50
Based on either surface mail or airmail or Expedited Parcel Method of shipping for bulk items depending on size of parcel. Patterns/leaflets over $10.00 in value will be sent by Expresspost. Any pattern/leaflet order under $10.00 in value will be sent by lettermail at the cost of $4.50. Expresspost and bulk items are insurable and trackable but not lettermail.

     Prices and shipping methods vary when sending to international
     destinations. When an order is placed we will let you know the      shipping costs.

6) Are there any taxes on the products that I order?

     If the parcel is being mailed to outside of Canada there are no taxes      charged. If the parcel is being mailed to a province other than Ontario      then only GST(5%-Goods and Services Tax) is charged. If the parcel is      being mailed to a place in Ontario, Canada then both GST(5%-Goods and      Services Tax) & PST(8%-Provincial Sales Tax) are charged. The only time      PST is not charged is on patterns and books.