Country Yarns - Knitting Crocheting And All Your Yarn Needs

FAQ

1) Are the prices on Country Yarns website in Canadian dollars?

Yes, all the prices are in Canadian dollars.

2) How is the exchange rate calculated for out of the country orders?

When your credit card is used your credit card company will calculate the exchange rate for you on your purchases.

3) Can I mail a cheque or money order if I prefer not to use a credit card?

Yes, Country Yarns does take cheques or money orders. If cheques are sent the order will not be mailed out to the customer until either the cheque or money order has cleared the account(approximately 1-2 weeks after receiving cheque). Cheques and money orders should be made out to "Country Yarns". If a cheque or money order is sent then the order will be sent as soon as the cheque or money order has cleared the account.

4) Is what is listed on the website the only products that Country Yarns carries?

No, Country Yarns has a wide variety of products. If you are looking for a particular item; ie. yarn, pattern, accessory, etc. Just email Jeanne at jeanne@country-yarns.com or at sales@country-yarns.com and tell her what you are looking for. Jeanne will get back to you and let you know if the item is available through Country Yarns. Country Yarns does a lot of special ordering.

5) What are the shipping and handling rates for buying product from Country Yarns?

The shipping handling rates are calculated by the dollar amount of your order. The prices include the packaging, postage, and a fuel surcharge which is charged by Canada Post. The rates are as follows:

Canada
Merchandise Total	Add Shipping Price
Up to $10.00	$6.00
$10.01 to $20.00	$7.50
$20.01 to $35.00	$9.00
$35.01to $50.00	$10.00
$50.01 to $65.00	$10.50
$65.01 or Over	$11.00
Based on the Expedited Parcel Method of shipping for bulk items and Expresspost for any patterns/leaflets over $10.00 in value. Any patterns/leaflets under $10.00 in value will be sent by lettermail at the cost of $3.50. Expresspost and bulk items are insurable and trackable but not lettermail.

U.S.
Merchandise Total	Add Shipping Price
Up to $10.00	$8.50
$10.01 to $20.00	$11.00
$20.01 to $35.00	$13.50
$35.01to $50.00	$15.50
$50.01 to $65.00	$17.50
$65.01 or Over	$18.50
Based on either surface mail or airmail or Expedited Parcel Method of shipping for bulk items depending on size of parcel. Patterns/leaflets over $10.00 in value will be sent by Expresspost. Any pattern/leaflet order under $10.00 in value will be sent by lettermail at the cost of $4.50. Expresspost and bulk items are insurable and trackable but not lettermail.

Prices and shipping methods vary when sending to international
destinations. When an order is placed we will let you know the shipping costs.

6) Are there any taxes on the products that I order?

If the parcel is being shipped to a country other than Canada there are no taxes charged.
If the parcel is being shipped to a Canadian address than the applicable taxes for that province will be charged.